CARE Hospitals brought together India’s leading insurance and healthcare stakeholders at the CARE Insurance Summit 2025, held in Hyderabad. 

 

The summit convened senior leaders from insurance companies, TPAs, healthcare providers, and institutional stakeholders to tackle structural alignment in India’s healthcare and insurance ecosystem, focusing on trust, operational transparency, and patient care.

 

Discussions at the summit emphasized Uberrima Fides (utmost good faith) as a guiding principle in insurer–provider relationships amid rising operational complexity, regulatory scrutiny, and cost pressures. Participants called for a shift from transactional models to partnership-led frameworks that promote ethical decision-making, clinical integrity, and predictable outcomes.

 

“Healthcare and insurance are not parallel systems; they are interdependent pillars of patient trust,” said Shalabh Dang, Chief Sales & Marketing Officer, CARE Hospitals. 

 

“At CARE Hospitals, we firmly believe that hospitals, insurers, and TPAs are co-custodians of that trust. When clinical integrity, being ethical, accurate documentation, and transparent evaluations are priority, we move closer to a healthcare system that is efficient, compassionate, and sustainable. The CARE Insurance Summit is our commitment to resetting the lens, from transactions to partnerships, keeping patients at the focus of every decision.”

 

Speaking on the national insurance and healthcare landscape, Mukund Kulkarni, Chief Business Officer – Life & Health Insurance at the Insurance Information Bureau of India, highlighted the increasing role of data in policy design, risk assessment, and outcome measurement, especially as health insurance penetration expands. 

 

He emphasized stronger alignment between insurers and healthcare providers, backed by initiatives such as ROHINI 2.0 and the National Health Claims Exchange (NHCX), to boost transparency and efficiency. Kulkarni also referenced IRDAI’s vision of “Insurance for All by 2047”, noting that the regulator is monitoring claim denials closely and urging insurers to adopt a patient-centric claims approach over narrow cost-control measures.

 

The summit addressed operational challenges faced by insurers and TPAs, including compliance, medical appropriateness, and turnaround timelines, while underscoring the need for consistent communication and shared standards to improve patient care.

 

The CARE Insurance Summit 2025 concluded with a call for structured dialogue, institutional trust, and coordinated action to build a resilient, outcome-focused healthcare system.