Firstsource Solutions Limited, a prominent global provider of business management services and part of the RP-Sanjiv Goenka Group, has acquired Puerto Rico-based TeleMedik, a company known for pioneering technological solutions. This acquisition is designed to substantially improve Firstsource’s clinical and utilization management capabilities, broaden its reach within payer-provider networks, and enhance its existing fully integrated Business Process as a Service (BPaaS++) offering for health plan customers.

By integrating digital and generative AI capabilities with clinical operations and utilization management into a unified service model, Firstsource has become a key partner for health plans looking to modernize the full medical management lifecycle—from intake and authorization through care coordination, clinical intervention, and ongoing member engagement without significant in-house investment.

The acquisition combines Firstsource’s market-leading AI and automation capabilities with TeleMedik’s operational footprint in Puerto Rico and around the U.S. to help more payers improve quality, reduce administrative costs, and enhance member and provider experiences.

Dr. Sanjiv Goenka, Chairman of RPSG Group and Firstsource, said, “Firstsource remains committed to driving innovation and disruption in the healthcare space with intelligent automation and emerging technologies. Our company has built a significant presence in the U.S. healthcare space as well as an unmatched digital offering, and this strategic acquisition further elevates our capabilities and amplifies our reach across the industry. We welcome TeleMedik to the Firstsource team and look forward to collaborating on achieving greater improvements and efficiencies for payers, providers, and members alike.”

Dr. Joaquín Fernández-Quintero, President & CEO, TeleMedik Group, said, “As an organization with a digital-first mentality, we have worked hard to bring the latest innovations to our members and providers in Puerto Rico and around the U.S. We look forward to joining the Firstsource family and leveraging the company’s global reach, deep technology investments, and expanded delivery capabilities so that together we can best serve our health plan clients and thegreater healthcare industry.”