ekincare has launched elva.AI, a generative AI-powered assistant designed to handle employee healthcare queries instantly and efficiently. The tool aims to transform healthcare delivery by offering personalized, real-time support for services such as pharmacy, checkups, and reimbursements.

elva.AI significantly improves service response times, cutting the average to just 3 seconds. It also reduces support touchpoints by 50% and resolves 80% of customer queries without human involvement.

“In a world where instant, personalised support is the new standard, healthcare can no longer afford to be slow or fragmented,” said Srikanth Samudrala, Chief Technology Officer and Co-Founder at ekincare. “With elva.AI, we’re combining GenAI with deep healthcare understanding to deliver the right answers at the right time.”

Currently focused on platform-related queries, elva.AI is the first step in ekincare’s broader roadmap. Future updates aim to make it a fully context-aware health assistant—capable of reading health reports, tracking trends, and offering personalised, data-backed advice using users' historical health records. The goal is to build India’s first generative AI health companion designed for individual users.

The launch comes amid rising adoption of GenAI tools by Indian companies to improve employee support. In healthcare—where speed and accuracy are critical—solutions like elva.AI offer a scalable way to enhance access and reliability.