Mount Sinai Health System has announced the implementation of Microsoft Dragon Copilot, an advanced AI-powered clinical assistant designed to automate administrative tasks, enhance documentation, and elevate the overall care experience across its network.

The initiative is a key component of Mount Sinai’s broader digital transformation and responsible AI strategy, focused on supporting clinicians, improving workflow efficiency, and advancing patient outcomes.

Dragon Copilot integrates generative AI, ambient listening, and natural language processing (NLP) to capture and document care directly within the electronic health record (EHR). By embedding AI into clinical workflows, the system aims to streamline documentation, reduce administrative burden, and ensure consistent, high-quality records.

“Mount Sinai’s adoption of Dragon Copilot, after a multi-vendor evaluation, represents a transformative step forward in how we use technology to support our clinicians and elevate the care experience,” said Lisa Stump, Executive Vice President and Chief Digital and Information Officer at Mount Sinai Health System. “By embedding this AI assistant into the clinical workflow, we’re reducing documentation fatigue, improving information flow, and freeing up our care teams to focus on what matters most — caring for patients. We are excited to work with Microsoft as an enterprise partner and to be the first academic medical center to deploy Dragon Copilot to our care team as we collaborate on this rapidly evolving technology.”

The integrated voice and ambient capabilities of Dragon Copilot enable physicians, nurses, and care teams to automate documentation and related tasks through natural, conversational interactions with patients. This approach not only enhances care coordination but also simplifies complex processes and promotes more meaningful clinician–patient engagement.

The rollout of Dragon Copilot has already begun in select departments, with a full system-wide expansion planned for next year. Each implementation phase will include training, evaluation, and feedback to ensure equitable and secure integration across all clinical settings.

This latest development builds on Mount Sinai’s commitment to leveraging digital innovation to advance patient care. In September 2024, the health system partnered with digital healthcare company Noom to offer patients a holistic approach to weight management, reflecting Mount Sinai’s ongoing efforts to integrate technology-driven solutions across its healthcare ecosystem.