Agilent Technologies has launched a new Customer Experience Center (CEC) and office in Mumbai, deepening its investment in India’s life sciences, pharma, and applied markets. This integrated facility serves as a hub for hands-on tech demos and expert-led support. During the opening, professionals from across the food safety, environmental, and biopharma sectors explored new ways to tackle real-world lab challenges.

The Customer Experience Center is a key part of Agilent’s global infrastructure, joining a worldwide network of innovation hubs and Centers of Excellence. In India, it works alongside the Manesar Solution Center, the Refurbishment Center, and the Hyderabad Biopharma Center to bridge local scientific needs with global expertise and best practices.

“At Agilent, customer experience is central to how we deliver value—globally and locally,” said Jonah Kirkwood, Senior Vice President and Chief Commercial Officer, Agilent Technologies. “The Customer Experience Center in Mumbai reflects our continued investment in India as a strategic market and capability hub. By bringing together demonstration, collaboration, and local expertise, we are enabling customers to move faster from insight to impact, supported by the same high-quality experience they expect from Agilent anywhere in the world.”

Agilent is doubling down on India to create a more integrated, customer-first experience. By housing their offices and Customer Experience Center under one roof, they’re making it easier for local teams and labs to collaborate closely, swap technical insights, and solve problems together throughout the entire analytical lifecycle.

“India’s pharma and applied markets are evolving rapidly, with increasing focus on quality, compliance, and advanced analytical capabilities,” said Bharat Bhardwaj, Vice President, Asia Pacific, Agilent Technologies. “The Customer Experience Center in Mumbai enhances how we support customers across India as they modernize laboratories, adopt new technologies, and meet both scientific and business objectives.”

“This new Customer Experience Center reinforces Agilent’s commitment to India as a key contributor to global science and innovation,” saidNandakumar Kalathil, India Country General Manager, Agilent Technologies. “By bringing customers and Agilent experts together in one integrated environment, we are supporting capability building, collaboration, and long-term partnerships that advance India’s laboratory ecosystem.”