Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, has entered a strategic partnership with Guidehealth to help health plans accelerate the adoption of next-generation, outcome-driven care models and preventive care.

The collaboration will combine Firstsource’s AI-first approach, including its proprietary relAI suite and UnBPO transformation model, with Guidehealth’s expertise in value-based care innovation.

Firstsource’s AI-powered platforms aim to streamline operations, improve member engagement, and deliver better health outcomes, while Guidehealth brings experience in implementing Medicare Advantage Stars and value-based arrangements, achieving more than 4-Star performance and measurable gains in care coordination, cost control, and member satisfaction.

“This partnership marks a pivotal step in our mission to redefine healthcare operations. We’re proud to support Guidehealth’s bold vision for value-based care—uniting their innovation with Firstsource’s AI-first, UnBPOᵀᴹ model. By integrating intelligent automation, deep domain expertise, and a human-first mindset, we’re enabling health plans to deliver smarter, more personalized, and outcomes-driven care at scale. Together, we’re orchestrating a new era of healthcare transformation,” said Venkatgiri Vandali, Head – Healthcare & Lifesciences, Firstsource.

“Guidehealth is committed to making great healthcare affordable for all by advancing value-based care by combining AI and empathy and delivering tech-enabled healthcare services across the healthcare system. Partnering with Firstsource enables us to combine our expertise in care delivery with cutting-edge AI and digital platforms, creating a powerful ecosystem for health plans and providers. We are excited to deliver measurable value for our clients and their network doctors and patients,” said Sanjay Doddamani, MD & CEO, Guidehealth.

The partnership will offer health plans integrated solutions to accelerate value-based care adoption, streamline claims and care management, and enhance member engagement—driving improvements in Medicare Advantage Stars, cost efficiency, and clinical outcomes.